Service animals in california hotels

California state law csl service animals are allowed in dining and sales areas not used for food preparation only and employees with service animals must wash their hands after handling the animal. Under the ada laws the hotel cannotcharge an extra fee for the service animal as they would another client with a pet. Unfortunately emotional support animals are prohibited from hotels motels restaurants and other business areas especially if the respective owners raise concerns regarding them. Over the years my partner marty orlick chair of jmbm s ada compliance and defense group has written about service animals used by persons with disabilities and what hospitality staff needs to know about how to accommodate them. California has specific rules regarding the use of service dogs at zoos or wild animal parks. Health and safety code 114259 4 5 2007. Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. She explains the specific ada requirements regarding service animals in hotels. So everywhere that a hospitality guest goes the service animal has to be permitted with the exception of a swimming pool for guests. Such places are not required to allow service dogs in areas where animals are not separated from the public by a physical barrier. The reason for this is that hotels and motels are temporary housing so they do not fall under the category of residences described in the fair housing amendment act. Examples of such work or tasks include guiding people who are blind alerting people who are deaf pulling a wheelchair alerting and protecting a person who is having a seizure reminding a person with mental illness to take prescribed medications. The broad requirement is you have to modify your policies and procedures to accommodate individuals who have service animals. For example cats birds monkeys rats pigs snakes or other types of animals do not have to be permitted in hotels unless the hotel has a pet policy that would generally allow it she said. This also means you and your dog will be allowed in the public areas of the hotel as well as having the right to a floor and room that are not normally designated for people traveling with pets.

But a zoo or park that doesn t allow service dogs into such areas must provide free clean and safe kennel facilities. The property owner and operator are not required to provide special services for service animals like food water doggy bags leashes or to clean a service animal s accidents however the legislative history of the ada indicates that if the staff cleans the rooms generally and puts guests items away then the staff should do the same with the animal s accoutrements.

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